At Corra we’re committed to ensuring that our grant-making is the best it can be, including by making the application process as easy as possible. To help us understand the extent organisations feel supported and know if processes are working, we are running an annual Customer Experience Survey for all applicants and existing grant holders. The survey is completely anonymous and honest responses allow us to continue to make improvements.
Last year we were overwhelmed that over 300 people took the time to complete our survey. Every comment was reviewed and considered. We were delighted that 98% of people responding felt the application was accessible.
However as important was you telling us what didn’t work and what could be better. Based on your feedback last year we have introduced more support for grant applicants. For example, Corra now ensures every applicant receives a PDF copy of their completed application form. We are also working hard to ensure we provide clear information to successful applicants on next steps including the payment and our monitoring process. You can find a summary of feedback from the 2020 survey and Corra’s response in our report on Learning and Insights from Grant Making.
If you have applied to Corra between 01/09/2020 and 31/08/2021 or if you are currently in receipt of a grant administered by Corra (including multi-year funding) we would appreciate if you could complete the survey. The survey should take 10-15 mins to complete and will close on Friday, 1 October 2021.
We are looking forward to reading and responding to your comments.
Survey for applicants: www.tfaforms.com/4926978
Survey for current grant holders: www.tfaforms.com/4930651
