At Corra we’re committed to ensuring our grant-making is the best it can be. We value our relationships with applicants and grant holders and want to hear your views and experiences to help us understand the extent organisations feel supported and ensure our processes continue to meet the needs of applicants and grant holders.
Each year we run an annual Customer Experience Survey for all applicants and current grant holders. The survey is completely anonymous and honest responses allow us to continue to make improvements. Last year over 200 people responded to our survey, we want to thank everyone who took the time to complete Corra’s customer experience survey.
While we happy to hear that 94% of respondents felt that Corra understands the context and priorities of their organisation, we also valued the critique and suggestions that help us improve our process.
The feedback received is captured in our Open and Trusting Grant-Making Progress Report. For the first time, we have mapped our progress made against commitment we made against Open and trusting grant-making (IVAR UK). This includes continued assurances that we will release payments within 10 days of grant conditions being met and plans to make all application information more easily accessible on our website with options to access to alternative formats.
The 2022 customer experience survey is now open! Existing grant holders and anyone who has applied in the 12 months (including people who are still waiting to hear the outcome of their application or who were unsuccessful) can take part. We are particularly interested to hear from existing grant holders who are in receipt of a multi-year grant through any of Corra’s managed funds to tell us how we can improve our processes through our ongoing relationship with you.
The survey should take 10-15 mins to complete and will close on Friday, 28 October 2022.
You can find the Corra 2022 customer experience survey here.
Thank you for taking the time to help us to learn and improve how we do things!